Refund & Cancellation Policy

Last updated: 27 September 2026

1. Overview

This Refund & Cancellation Policy explains how subscriptions to the Vijetha platform, operated by Aravir Technologies Private Limited ("Aravir", "we", "us" or "our"), may be cancelled and the circumstances in which refunds are available. It forms part of, and should be read together with, our Terms of Service. Payments for the Service are processed through our payment gateway, Razorpay.

2. Free trial

Where we offer a free trial, no charge applies during the trial period. If you do not subscribe to a paid plan, the trial simply ends and you are not billed. Because a free trial involves no payment, no refund arises in respect of it.

3. Subscription billing

Vijetha is offered on a subscription basis, priced per constituency and billed for the applicable campaign period. Subscription fees are payable in advance for the term, through Razorpay, using the payment methods it supports (card, UPI and netbanking). Applicable taxes are additional. Specific pricing is set out in the applicable quote or order; we quote per constituency and do not publish fixed prices here.

4. How to cancel

To cancel a subscription, email hello@vijetha.org from the email address or using the mobile number associated with the account, with the subject line "Cancellation Request", identifying the campaign and the subscription you wish to cancel. We will acknowledge your request and confirm the effective date of cancellation. On cancellation, the subscription will not renew for a further term; access continues until the end of the period already paid for, except where the subscription is terminated for misuse or breach under the Terms of Service.

5. Refund eligibility & timelines

We want customers to be satisfied with the Service. Refund eligibility is as follows:

• Un-provisioned service: if you have paid for a subscription but the Service has not yet been provisioned or made available to you, you may request a full refund by emailing hello@vijetha.org within seven (7) days of payment.
• Pro-rata consideration: where a subscription has been provisioned and partially used, refunds are not generally available; however, we may, at our reasonable discretion and depending on the circumstances (such as a documented service failure attributable to us), consider a pro-rata refund for the unused portion of the paid term.
• Approved refund timeline: once a refund is approved, it is initiated to the original payment method through Razorpay, ordinarily within five (5) to seven (7) business days. The time for the amount to appear in your account thereafter depends on your bank or payment provider.

6. Non-refundable items

Except as stated in Section 5, fees are non-refundable to the extent the Service has been rendered. In particular, the following are not eligible for a refund:

• Subscription periods during which the Service has been provisioned and available for use;
• Active usage of the Platform during the paid term;
• Any applicable taxes or statutory levies already paid to authorities;
• Subscriptions terminated for the Customer's breach of, or misuse under, the Terms of Service.

7. How refunds are processed

All approved refunds are processed through Razorpay and returned to the original payment method used for the transaction (for example, the same card, UPI ID or bank account). We do not issue refunds in cash or to a different account or instrument. You do not need to share full card or bank details with us to receive a refund, as the refund is routed by the gateway to the original payment source.

8. Billing disputes & contact

If you believe you have been charged in error, or you wish to raise any billing dispute or question about this policy, please contact us at hello@vijetha.org with your transaction details. We will investigate and respond within a reasonable time.

Aravir Technologies Private Limited
Registered office: 2A, Yashoda Homes, Nellore, Andhra Pradesh 524003, India
CIN: U62011AP2026PTC126177
Email: hello@vijetha.org  ·  Phone: +91 94406 98444